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ORDER / RETURN POLICY

PAYMENT METHODS

  • iDEAL
  • Bank transfer (ONLY FOR LOCAL BANKS LOCATED ON CURACAO)
    • Accountnummer: 31639406
    • Naam: Ludic
    • Bank: MCB

PICKUP LOCATION

NOTE Picking up orders is temporary postponed because of the current corona virus procedures, we do offer delivery (banda ariba only).

You can pick up your order at our pickup location: Jolanda Wils Kapsalon (Nieuwestraat 28, Willemstad).

Tuesday – 09:00–18:00
Wednesday – 09:00–18:00
Thursday – 09:00–18:00
Friday – 09:00–18:00
Saturday – 09:00–16:00
Sunday – Closed
Monday – Closed

Orders can be picked up within 2-6 working days. Please note: you can only pick up your order after you received a ‘Pickup Delivery Mail’ from us.

Please note: if you used ‘Bank transfer’ as a payment method, you can pick up your order within 2-6 working days after we received the payment.

Don’t live on Curacao but want to order from our website? Send a request to info@ludic-curacao.com

SHIPPING TO THE NETHERLANDS

We only offer registered shipping to the Netherlands for a fixed fee of €9,25. Please be aware that we are located on a Caribbean island and therefor have longer delivery time & higher shipping rate. The delivery time is between 1 – 2,5 weeks*.

The customer is responsible for the retour costs (shipping + import costs) 

*Please note: the delivery time might be delayed due to the corona virus.

RETURN POLICY

Are you not happy with the ordered product(s)? You can return your item(s) within 14 days after the invoice date*. Our return policy applies:

  1. Bring your items in the original packing to the pickup location (Kapsalon Jolanda Wils, Nieuwestraat 28).
  2. Download our return form here and fill in all the details. Send the return form to info@ludic-curacao.com AFTER your returned the items to the pickup location
  3. We will transfer the refund of the returned items on the bank account that you filled in on our return form. You’ll receive the refund within 7 working days after receiving the returned items.

*All returned items must be unwashed & unworn.

Please note: we can’t give a refund if you don’t meet the terms of our return policy.